The way we were ... I have to admit, I've been feeling like I've lost my blog mojo for the past couple of weeks - that's what a surfeit of festivity can do to you. But a thoughtful article by Taccuino Spuntino (aka Russell Norman of Polpo and Polpetto) about how complaints should be dealt with prompted me to get back into the saddle. Do read it. It's reproduced from the latest Fire and Knives food quarterly. I was particularly intrigued by what he said about Heston Blumenthal - specifically Russell had attended an industry Q&A where Blumenthal was asked whether he thought food or service was more important in a restaurant. 'Without missing a beat, he replied, “Service. Every time.” He explained that you can mess up the food in a restaurant but still turn the situation around with gracious service, by compensating the customer, offering alternatives, bringing treats and bending over backwards to make them happy. But no matter how brilliant the food is, if you ...
... Burmese food and beyond